HDFC bank is not really a good customer friendly bank. However, there are ways if you want to escalate the concern for an effective solution.
1) Write 1st email to customerservices.cards@hdfcbank.com
Customer care email along with pnohdfcbank@hdfcbank.com
2) Post 3 days, escalate this to
grievance.redressalcc@hdfcbank.com
3) Post 5 days, final escalation to
response.sm@hdfcbank.com
priorityredressal.creditcards@hdfcbank.com
response.ec@hdfcbank.com
md.complaints1@hdfcbank.com
4) Lastly, RBI with copy to all
1) Write 1st email to customerservices.cards@hdfcbank.com
Customer care email along with pnohdfcbank@hdfcbank.com
2) Post 3 days, escalate this to
grievance.redressalcc@hdfcbank.com
3) Post 5 days, final escalation to
response.sm@hdfcbank.com
priorityredressal.creditcards@hdfcbank.com
response.ec@hdfcbank.com
md.complaints1@hdfcbank.com
4) Lastly, RBI with copy to all
bobangalore@rbi.org.in
Or check on RBI site
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